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epco COVID-19 operations update.
Further to our announcement Mon 30th March, throughout the month of April, we together with our work colleagues and suppliers have been working on implementing a plan to gradually return to our normal working hours, so that we can best serve the needs of our valued customers, whilst still maintaining the Governments guidance of safe working practices and social distancing.
Despite a number of our customers sadly having to cease operations during this period, I am pleased to confirm that with immediate effect our offices are now open from 8:30am to 5:00pm, Monday to Friday.
Orders can be placed up to 4:30pm for same-day despatch and we hope to extend this further to our usual 5:00pm cut-off as soon as our sub-contract carriers are able to revert to their normal collection times pre-the Coronavirus outbreak.
Although we are continuing to work at a reduced capacity, our Customer Service Team are contactable on the usual generic firstname.lastname@example.org email address.
Alternatively, if you wish to place any enquiries or orders by phone, please use the usual contact telephone number – 0113 2491155.
Once again I would like to take the opportunity to thank everyone, including work colleagues, suppliers and customers for your continued support during these difficult and uncertain times.
Chris Knowles - Managing Director